All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one with the following conditions:
If you do not receive the product within the guaranteed time (60 business days, not including our 5-7 day processing time) you can request a refund or a reshipment. If you received a defective or wrong item, you can request a refund or a reshipment. You must return the item at your expense and the item must be unused.
Refunds will not be issued if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of queerks.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of queerks.com
- Due to hygiene reasons, items such as underwear, innerwear, swimwear, intimate apparel, breastplates, and breastforms are not returnable.
- If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.