Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one with the following conditions:

If you do not receive the product within the guaranteed time (60 business days, not including our 5-7 day processing time) you can request a refund or a reshipment. If you received a defective or wrong item, you can request a refund or a reshipment. You must return the item at your expense and the item must be unused.

Refunds will not be issued if:

    • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
    • Your order did not arrive due to exceptional circumstances outside the control of queerks.com (i.e. not cleared by customs, delayed by a natural disaster).
    • Other exceptional circumstances outside the control of queerks.com
    • Due to hygiene reasons, items such as underwear, innerwear, swimwear, intimate apparel, breastplates, and breastforms are not returnable.
    • If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.