Your order(s) can only be cancelled if “order processing” has not started yet. When we’ve already sent an email indicating that your “order is being processed”, it means that we are already in the midst of preparing for its shipment and order cancellation is no longer possible. After shipping out your parcel, you will receive an email confirmation and tracking number.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one with the following conditions:
If you do not receive the product within the guaranteed time (60 business days, not including our 5-7 day processing time) you can request a refund or a reshipment. If you received a defective or wrong item, you can request a refund or a reshipment. You must return the item at your expense and the item must be unused.
Refunds will not be issued if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of queerks.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of queerks.com
- Due to hygiene reasons, items such as underwear, innerwear, swimwear, intimate apparel, breastplates, and breastforms are not returnable.
*Note: You can submit a dispute or refund requests within 10 days after the order is delivered. Unfortunately, any dispute filed after this period can no longer be processed. Make sure you check the package as soon as you received it.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.