Rainbow Pride Transparent High Platform Shoes

Free Shipping & Returns

Shipping and Delivery

QUEERKS™ is proud to offer FREE worldwide shipping services that operate in over 200 countries all over the world. It is our goal to provide our clients with great value LGBTQ+ merchandise and professional customer service. We strive our best to exceed the expectations of all our valued customers.

How do you ship packages?
Packages dispatched from our warehouse in Hongkong and China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped via USPS.

Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will notify you.

Is there a shipping fee?
None. We are happy to offer free international shipping on any order, regardless of the amount.

What about customs?
Please be guided that we are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. Please check the customs regulations in your country accordingly.

How long does shipping take?
Shipping time varies by location. You can expect your order to arrive according to the following schedule estimates:

*Note: This doesn’t include our 5-7 day processing time (excluding weekends).

Which countries have ePacket shipping (with tracking number) available?
Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Indonesia (currently in a trial run), Israel, Italy, Japan, Kazakhstan (currently in a trial run), Korea, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Thailand (currently in a trial run), Turkey, Ukraine, United Kingdom, United States, and Vietnam (currently in a trial run).

Do you provide free shipping to the United States (USA)?
Yes, free shipping is provided on all U.S. orders! Coverage includes Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

How do I track an order? Do you provide tracking information?
Yes, we do! Once your order(s) have been dispatched and picked up by our courier partner, you will receive an email that contains your tracking number. You can check the status of the package by visiting this page. If you haven’t received tracking information within 5 days, please contact us.

My tracking says “no information available at the moment”. What does it mean?
No need to panic! Chances are the courier is still updating their database. For some courier companies, it takes 2-5 business days for the tracking information to be updated on their system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my order(s) be sent in one package?
For logistical reasons and inventory management, item(s) in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

For further inquiries, don’t hesitate to contact us and we will do our best to help you out.

Refunds and Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. If you did not receive the product within the guaranteed time (60 days not including 5-7 day processing) you can request a refund or a reshipment.

If you received a defective or wrong item, you can request a refund or a reshipment.

Refunds will not be issued if:

-Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
-Your order did not arrive due to exceptional circumstances outside the control of queerks.com (i.e. not cleared by customs, delayed by a natural disaster).
-Other exceptional circumstances outside the control of queerks.com
-Due to hygiene reasons, items such as underwear, innerwear, swimwear, intimate apparel, breastplates, and breastforms are not returnable.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.