FAQs
Shipping and Delivery
QUEERKS™ is proud to offer FREE worldwide shipping services that operate in over 200 countries all over the world. It is our goal to provide our clients with great value LGBTQ+ merchandise and professional customer service. We strive our best to exceed the expectations of all our valued customers.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will notify you.
Is there a shipping fee?
None. We are happy to offer free international shipping on any order, regardless of the amount.
What about customs?
Please be guided that we are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. Please check the customs regulations in your country accordingly.
How long does shipping take?
Shipping time varies by location. Our standard shipping typically takes 2-5 weeks (14-35 business days), excluding our 5-7 days processing time, and depending on how fast customs in your country processes the package. However, the duration depends on the shipping method and the destination country. Due to the distance between countries, slow postal services, and shipping delays, it can sometimes take up to 3 months (max). It depends what you purchased/where you live. Factors such as delayed logistics, customs clearance, and operation of your local post office may have an impact on delivery time.
Will this item get to me before _________?
If you plan to give one of our items as a holiday or occasional gift or need it for an upcoming event, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.
How do I track an order? Do you provide tracking information?
Yes, we do! Once your order(s) have been dispatched and picked up by our courier partner, you will receive an email that contains your tracking number. You can check the status of the package by visiting this page. If you haven’t received tracking information within 7 business days, please contact us.
My tracking says “no information available at the moment”. What does it mean?
No need to panic! Chances are the courier is still updating their database. For some courier companies, it takes 5-10 business days for the tracking information to be updated on their system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
Will my order(s) be sent in one package?
For logistical reasons and inventory management, item(s) in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
How do you ship packages?
Our products are shipped directly by our suppliers from their factories/warehouses in discreet packages. We operate with several suppliers from Hongkong and China, so your products may be delivered separately. A tracking number is provided once the product has been shipped so that the customer may know their order’s status.
My tracking shows the parcel was “delivered”, but I haven’t received it, what will I do?
You should contact your local shipping company or post office (i.e. USPS) to check the status of the parcel as the delivery of it is beyond our control. You are also suggested to check with your family members or neighbors if they received the package on your behalf. Our shop is not liable for any lost or stolen packages that have already been successfully delivered as shown in the tracking system.
For further inquiries, don’t hesitate to contact us and we will do our best to help you out.
Refunds and Returns Policy
Order cancellation
Your order(s) can only be cancelled if “order processing” has not started yet. When we’ve already sent an email indicating that your “order is being processed”, it means that we are already in the midst of preparing for its shipment and order cancellation is no longer possible. After shipping out your parcel, you will receive an email confirmation and tracking number.
Refund
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one with the following conditions:
If you do not receive the product within the guaranteed time (90 business days, not including our 5-7 day processing time) after dispatch, you can request a refund or a reshipment.
If you received a defective or wrong item, you can request a refund or a reshipment.
Refunds will not be issued if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong or incomplete shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of queerks.com (i.e. not cleared by customs, delayed by a natural disaster, lost/stolen parcels).
- Other exceptional circumstances outside the control of queerks.com
- Due to hygiene reasons, items such as underwear, innerwear, swimwear, intimate apparel, breastplates, and breastforms are not returnable.
- Made-to-order items such as gowns, costumes, bodysuits, masks, headpieces and other custom items are not refundable or returnable unless they are damaged or defective. Kindly check details in the product listing.
- No change of mind. Buyer cannot apply for the return and refund of the item due to a change of mind.
- Similarly, we do not refund or replace wrong size orders as this is the customer’s responsibility to assure that the item they are ordering fits them based on the size chart provided. Since we operate with various suppliers and manufacturers, our sizes vary depending on products. Please check the size chart indicated in the product listing and compare it with your own body measurements prior to buying. Do not purchase an item according to your habits.
*Note: You can submit a dispute or refund requests within 10 days after the order is delivered. Unfortunately, any dispute filed after this period can no longer be processed. Make sure you check the package as soon as you received it. When filing a dispute, send us an email stating your concern and attach a picture of the item(s) and its original packaging. We will then inspect and verify the photo(s) before we issue out a replacement or refund. We reserve the right to refuse any replacement and refund if it does not meet the above criteria.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Disclaimer
While we endeavor to keep the content up to date and the website running smoothly, QUEERKS is not responsible or liable for the accuracy, completeness, legality, reliability, operability or availability of information or material displayed on this website, nor for access to the website or parts thereof.
Regarding Product Copyright
Please be guided that all product listings posted in our website, as specified in our Shipping & Delivery FAQs, are provided by multiple suppliers and vendors based in China. We cannot accept any liability whatsoever for the information provided, including images, videos, and texts, neither for its legality, completeness, timeliness nor its accuracy. We do not claim ownership of any of these third party materials posted in our website. Additionally, we accept no responsibility to monitor third party information provided or stored on our website, in particular we are not obligated to investigate facts and circumstances that indicate unlawful activities and information.
However, should we become aware of any violations, we shall remove the relevant contents without undue delay. Having said that, feel free to contact us for any issues and we will take down the copyrighted materials immediately.
Regarding Links
Our website may contain links to third-party websites, also known as external links. We have no influence and control whatsoever on the information on these websites and accept no liability for its correctness. The content of such third-party sites is the responsibility of the respective owners/providers.
We shall promptly delete a link upon becoming aware that it or the linked third-party website violates the law.
Regarding Blog Content
Our blog content is auto-generated from RSS feeds and is copyrighted to its respectful owners. We do not claim ownership of any images, videos, graphics, texts, or articles in our blog. In relation to this, the original author and source/website link are mentioned in the blog post at all times.
Furthermore, in order to provide increased value to our site users, we may refer you to other resources – including providing links to external website or contact details of related companies / organisations / individuals. However, this is for the convenience of our visitors only and do not serve as endorsements or approvals by QUEERKS of any information, products or services on such sites, unless otherwise stated.
V***o –
Very bright
J***a –
Good, excactly as the picture.
S***n –
It’s great quality, well-made, no paint spills. 10/10 would recommend. Nice size, about the size of a half-dollar.
I***a –
Very bright and cool badge
V***o –
Perfect
L***d –
Good. Fast.
G***Y –
Class
R***v –
The colors are a little less bright but very good product anyway!
K***n –
The colors are not as bright as the photo shown online but still a very cute pin. Arrived fairly quickly, I believe within three weeks, and was protected with a clear sleeve. The pin itself has no noticeable flaws so I would say definitely worth the money. Glad to have this new addition to my bag!
K***o –
Goods arrived very quickly, ukrainu, days 15-17.
Customer –
Awesome awesome awesome!!
M***a –
Ok
T***a –
Cool badge
Customer –
It’s cute, looks great!
Customer –
Quality pins are very good.
M***a –
perfect
V***o –
Cool pin, high quality. Thought that it would be a little more, but is still good.
E***a –
Badges are excellent! Fast shipped! Fast delivered (2 weeks)! All beautifully packaged!
N***m –
Not perfect, but looks very good. Reverse color – silver. I got what I wanted. Thanks! I give you 5 ⭐⭐⭐⭐⭐
Customer –
excellent
S***s –
Very good
V***a –
Nice badge. Shipping not long! Thank You Very Much!
A***s –
Super pretty, just like the pic
W***i –
cute
A***a –
I love it
T***l –
cool. ordered 6 pieces
A***s –
Love it!
K***C –
Perfectly, cute! Arrived on time. So happy with these I ordered a second batch. Love them!
E***o –
Top
I***a –
perfect
S***s –
Fantastic product! Great for LGBT pride as well as any other event. The clasp is strong. The pin is brilliant quality. It can go on any fabric item such as bags, jackets, hats and coats. Arrived to Ireland in only a few weeks, in good packaging. Amazing product for such a low price. I’ll recommend it to my friends! Thank you!
M***s –
Very cute!
J***a –
Excellent product
B***r –
16 days shipping, good.
L***i –
really good
Customer –
good quality. fast shipping.
Customer –
Cute pin
T***n –
It’s cute
K***A –
Good
M***n –
To Turkey in 18 days, I recommend the product and the store
Customer –
Awesome badge. Thank you very much.
W***a –
nice quality
D***t –
It is awesome, smaller than I expected, but rainbow Just wow
S***t –
Cute little pin. Sturdy and not too small or big. Will be added to my collection
Customer –
OMG IT’S SO DAMN CUTE! I LOVE IT!!
K***ı –
This pin has arrived before something else I’ve ordered at the same time it’s just as it was in the photos of it I like it very much and I recommend it
G***m –
From the moment of order to receipt it was 2 months. The badge is well packed. Fastening tight, colored smooth. Thanks to the store.
M***b –
Thanks to the store. Bright, positive) delivered to the mailbox quite quickly
V***v –
Chic icon, detailed and elaborate)) everyone is happy!
A***r –
Excellent store! Pins just like picture and high quality. Super fast shipping and accurate order. Thank you very much!
S***s –
Items came as described in the time frame provided.
N***c –
Very happy with this pin! It’s lightweight, the colour match the store’s pictures and the closure on the back of the pin is tight and well made. The back is silver with an imprint, as shown in the pictures. Came in a bubble wrapped package and in its own small bag.
A***a –
Will order again.
E***t –
Badges were bought for a children’s themed rainbow party. The quality of the badges is very good!) purchase is satisfied 🙂
E***g –
Purple is a bit lighter than in image. Everything else is exactly as shown! Very good product.
A***o –
The item was exactly the way it looks in the picture.
M***y –
Arrived in time and as described.
Customer –
Super happy!
L***a –
Rainbow looks like in the picture.
Customer –
Shipping long. The package was thrown in the mailbox. The goods are satisfied.
A***a –
Got everything on time, packed was good. Quality is satisfied. I bring another addition.
G***l –
Very good! Very fast! Thank You!!
Customer –
Very good product, i loved it and it arrived in 2 weeks, i would definitely buy again
A***v –
The goods went almost 2 months to moscow. They threw it in the mailbox. Bright, inexpensive, beautiful icon, i can not say anything bad. Completely satisfied!
J***j –
Very beautiful pins. They look sharp and shiny and with very good durability. They came very fast.
Customer –
Thanks!
R***d –
Cute!
S***w –
It goes this way guys… 😉 they are great thank you
O***o –
Badges of good quality, match the picture! It was almost 2 months. The parcel was thrown in the mailbox.
S***a –
Brooches are small, very cute. The product corresponds to the description. I recommend.
B***l –
So cute! It arrived shortly after I ordered it.
A***o –
Long delivery, but it’s worth it. Pins look amazing. Bright, stylish, good quality. Definitely recommend!
V***a –
Reliable
A***a –
Colors slightly do not match, purple is too similar to purple, but for such money excellent, sent everything quickly enough
A***a –
Bright colours, fast delivery. It’s neat and lovely. Highly recommended!
U***c –
very good quality! Thanks <3 <3
R***r –
Super quality! Put it in the mailbox. There were no problems with the store! I recommend. Ordered in july, came on august 3. To moscow
P***s –
super fast shipping to USA took like a week
V***a –
Wonderful badges! Everyone came in an individual bag, wrapped in a soft package, everything corresponds to the description and photo.
N***a –
Delivery 2 months, appearance and quality is good)))
M***a –
Colors are slightly different from those in the photo of the product, and so the pin is very cute and neat. Thank you!
V***a –
The goods came on time than i’m happy. The last strip on the rainbow icon is pink, although it was supposed to be purple! Otherwise, the quality of the goods corresponds to the description. Thank you!
Customer –
it’s a bit different than shown, but still very cute
M***m –
Lovely pin, very fast shipping, excellent purchase.
C***k –
Nice enough
D***n –
Great thanks
H***a –
It looks like the image
Customer –
Cute little rainbow! The pin is nice and it came pretty quick. Thanks!
U***r –
well made, nicely painted, heavy metal– just like the picture!
N***v –
The goods went 2 months to volgograd. Great for your money.
O***c –
Beautiful as in description
Customer –
Arrived in 25 days
A***s –
Perfect! Just like the picture.
K***w –
Good product, cute , delivery on time
K***a –
The badge came earlier than expected. But came with a bent tip (something that leaks the fabric), which was easily corrected by pliers. The product is very satisfied)
Customer –
I fell in love <3
Customer –
Very well made, nice colours, matches the description and picture. Pins well. Would recommend 🙂
B***b –
Everything perfectly corresponds to the description
N***r –
Badges came as in the photo Everything is cool Thank You❤
R***r –
Happy! Quality is good!
T***m –
Everything came on time. Order satisfied
V***v –
Holds tight, the coating is excellent
M***m –
There was a package of Weeks 5, thrown in a mailbox; a nice trinket, well done, a little bent but keeps well
L***a –
It came quickly! Attached comfortably and well. Crpmic
K***z –
All neat)
M***m –
Funny Rainbow, reached the MSK for 1,5 months
T***o –
Beautiful small pin, I’m happy
T***m –
The goods are satisfied. Thank you
J***y –
Good product
M***. –
It went very long, 3 months! But this factor does not bother me very much. Pin is pretty good, there are some errors, but not significant. Came safe and sound.
Customer –
cute, very good quality, colours very vibrant
Customer –
Packages were a little damaged, it’s like someone has opened it before , but it’s not the problem, because the pin isn’t damaged and it looks good.
D***i –
Very cute brooch
M***x –
Gorgeous pins! Fast delivery to Moscow! Ordered again and again! Recommend)))
Customer –
In life is not as bright as in the photo
W***m –
fast delivery to Australia! recommended!
N***h –
perfect +++
L***a –
Everything is fine, thank you very much took for a gift to a friend and myself)
S***T –
Great, it’s been a long time.
R***n –
As in the photo, it looks clearly more expensive than 26 R
F***r –
I love it!Thank you!
Customer –
Very beautiful, quality made Thank you store
Customer –
Exactly like the picture. Loved it.
B***i –
always satisfied with the product, second time buying
V***v –
Man I did not notice that there is no blue strip now I will pray that I will not be beaten for the garage and Oh well, the badge is cool
M***c –
(。◕‿◕。)XCLNT:-.,_,.-:*’`~arrived promptly -:*’“’*: THANQ
N***e –
Very nice, metal fastener that I preferred changed by rubber that holds better.
G***m –
It’s okay.
G***r –
Full matching photo, no defects. Thank you!
D***a –
Delivery month, packed well, change track to Russian, tracked, all cool thanks!
R***r –
It came later than the appointed time but I’m happy with the goods
S***d –
exactly what i ordered. thank you
S***. –
All the best. Well crafted, rich color.
M***n –
Compliant product, fast delivery!
J***n –
Bien
M***r –
ok
Customer –
Qualitatively and beautifully. I recommend
O***i –
The rainbow are beautiful. Blazing Fast Seller. Thank you so much
R***r –
The colors are bright, there are no flaws and defects. it looks cute, Tumbler. I do not regret what I bought. I recommend
C***r –
Smaller than I expected but its really cute. Recommend. Came about ~2 months. Perfect for my subtle gays 😉
M***a –
Very nice
M***c –
great quality, glad it has metal holders and not plastic
M***k –
Very nice badge, came in less than 2 months. I recommend, thank you.
L***l –
Good badges, I recommend.
V***v –
Excellent, beautiful and good size
R***r –
Love it!
A***y –
Pin iron, the quality is excellent! All as in the picture. I recommend!
T***t –
super cute. just like the picture
O***i –
Great badge! Everything corresponds to the description
M***n –
I’m good.
K***i –
OK
M***n –
It came in great time, sooner then expected! It was exactly what I wanted, looks amazing!
A***s –
Perfect thank you
E***a –
Cool bright pin of good quality. Sent for a long time because of coronovirus, but still sent. I advise
S***v –
Yes